AIMMUNE SOCIAL MEDIA COMMUNITY GUIDELINES

Thank you for your interest in Aimmune Therapeutics Inc., a Nestlé Health Sciences Company (Aimmune). These channels were created and are managed by Aimmune with the aim of sharing information about health, wellness, the diseases we aspire to prevent, manage and treat, and the communities we serve, as well as about our company, mission, and values. We want to stay connected to our patients, their families and our communities, and to hear your voices.

However, we ask that, if you engage with Aimmune on our social media accounts, you are aware of and acknowledge the following Social Media Community Guidelines:

1. The information on Aimmune’s social media feeds – including any product information – is intended for U.S. residents only.

2. Any information regarding our products is not intended to provide medical advice, nor should be used as a substitute for the advice provided by your physician or other healthcare provider.

3. If you tell us via any of our social media channels that you may have experienced a medical side effect or reaction from an Aimmune product, we may need to contact you to obtain further information. You can report adverse events and product complaints to us directly by contacting Aimmune here or by calling 833-AIM2KNO (833-246-2566). You may also contact FDA directly by visiting www.fda.gov/medwatch or calling 1-800-FDA-1088.

4. Do not solicit or offer medical advice. Please note that we will delete unsolicited and unverified information about any sensitive topics or discussions about products – ours or other companies’ – or treatment options on our social media accounts. We always recommend that you consult with and obtain any medical advice from your physician.

5. Our channels are open spaces for users interested in discussing the topics we publish, and we are seeking to create respectful and positive communities on social media. In addition to what is addressed above, we may delete comments or posts (and potentially block the associated users) that:

 

  • Contain information that is false, inaccurate or misleading

  • Are commercial in nature (e.g., sell products and services, or recruit followers to other social communities)

  • Contain proprietary, confidential, sensitive or nonpublic information

  • Violate copyright or or other intellectual property rights of Aimmune or third parties

  • Contain personal information, such as the names of individuals, email addresses, phone numbers, personal photos or videos

  • Are excessively repetitive and/or disruptive to the community (e.g., SPAM)

  • Are excessively repetitive and/or disruptive to the community (e.g., spam)

  • Include profanity or defamatory, libelous, offensive, abusive, discriminatory or demeaning content (including images, videos and links

  • Disparage, threaten or condone violence or illegal behavior

  • Violate the platforms’ Terms of Use.

6. Aimmune does not endorse the social media accounts that we follow or those that follow our channels, the content these accounts produce, or any content we favorite or share. Aimmune is not responsible for and does not assume any liability for any third-party content.

7. We will do our best to answer your questions, although we reserve the right to respond and do not guarantee a reply.

8. Aimmune may use third‐party service providers to help us manage comments and messages. This means that such providers would also have access to any personal identifying information you share with us. These providers use commercially reasonable standards to ensure the protection and security of any personal identifying information shared with Aimmune.

9. Please note that the social media platforms may also have access to information you share with us. For more details, read the relevant platforms’ Privacy Policies. For additional information about privacy at Aimmune, see our Privacy Policy.

10. In addition to the social media platforms’ privacy policies and terms of use, your use of our social media channels is governed by Aimmune’s Terms of Use.

We reserve the right to remove our social media channels and their contents at any time.

Please check back for updates to these community guidelines, as they may change.

Thank you for reading and we look forward to hearing from you.